You don't even need the receipt to exchange her. AG has the most liberal exchange policy of anyone. As long as you can pack her back in her original box, then you just need to go the AG website and print out an exchange form. If you had called right away, AG would have sent you another doll and a shipping receipt to send back the defective one. Since it has been awhile, you will have to pay the postage to get your doll back to them, but then they will send your new doll at their cost. They definitely have some quality control issues, but they stand behind their products so you can get this resolved. If you are completely disheartened with Josefina right now, they will even let you exchange her for a different doll and you don't need to call them, email them, or send pics. Just complete the simple form and mail her back. Then just sit back and wait (may take a few weeks) for your new doll. [img]smile.gif[/img]